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Is it safe to order?
EarthwiseBotanicals.com is very concerned about your privacy and security. The following will help you understand what we do to ensure that your personal information is secure and kept confidential at all times.
What do you do with the information that you collect from me when I purchase a product?
All sales information is kept confidential and is used only for reporting purposes at EarthwiseBotanicals.com. We DO NOT sell or distribute this information in any form to 3rd parties.
Why do you need my email address?
Your e-mail address is used to communicate efficiently with you about the status of your order and will only be used to let you know about updates to our product line or web site. You can, however, remove yourself permanently from the list at anytime. As with all information we receive from our customers, e-mail address's are NEVER distributed or sold to 3rd parties.
What about cookies?
Cookies are a method used to track a customer through their sales process for statistical and shopping cart purposes. We do not communicate this information to any 3rd parties. We use this information that is tracked to help us provide you with a better shopping experience. For example, it has helped us create a system where you can purchase a product with fewer clicks thus saving you time.
How do you make sure my credit card information is secure?
We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online. We also do not store credit card information on our web servers. Once an order is fulfilled the credit card number is immediately masked and cannot be fully accessed even by us.
Why don’t you disclose exact shipping costs at time of order?
We do this so that you don’t get overcharged, because as you may notice most ecommerce sites have a flat rate or cost-dependent shipping charge. We don’t want you to be charged an inaccurate shipping rate. For this reason we only list the typical shipping rate when you are making an order and we will then charge the exact amount of shipping once the order is shipped. We will notify you of the shipping costs and the amount to be charged to your credit card at time of shipping. We are not here to excessively charge you and take the money that you have worked hard for, we just want you to receive our exceptionally high quality products at our cost to ship them to you. If you have any questions in regards to shipping please contact shipping@earthwisebotanicals.com.
If you have any questions regarding any issues discussed here, please contact info@earthwisebotanicals.com
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